These Terms of Service (“Terms”) govern access to and use of the NEXUS platform (the “Platform”), operated by Bluhartmann (“we”, “us”). By accessing or using the Platform you accept these Terms. If you use it on behalf of a company, you represent that you are authorized to bind it, and “you” includes that company.
NEXUS is a platform to build and operate artificial intelligence agents that serve and follow up with customers over channels such as WhatsApp, Messenger, Instagram, SMS, email, web chat and phone, with an inbox for the human team, lead management and an agenda that can sync with Google Calendar and Microsoft Outlook.
You may not use the Platform to:
The Platform integrates with third-party services (Meta, Google, Microsoft, telephony and AI model providers, among others). Their use is also subject to each provider’s terms and policies. We are not responsible for the availability of, or changes to, those services.
Connecting your calendar is optional. By doing so you authorize the Platform to read the calendars you choose and to create, edit and delete in them the events that correspond to the Platform’s appointments, as described in section 3 of the Privacy Policy. You can disconnect it at any time from the Agenda. Use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Agent replies are generated by artificial intelligence models and may contain errors. You configure the agents, define what they may do and when a person steps in, and you are responsible for reviewing that configuration and for the communications sent on your company’s behalf. You must not present the agent as a human where the law or the channel’s policy requires disclosing that it is an automated system.
Commercial terms (plan, price, billing and payment terms) are agreed separately with each client company. Third-party costs tied to channel usage (for example, WhatsApp conversation or telephony fees) may be billed separately, as agreed.
The Platform, its software, design and trademarks belong to Bluhartmann or its licensors. These Terms do not transfer any rights in them to you, other than a limited, non-exclusive, non-transferable license to use the Platform while the service is in effect.
We work to keep the Platform continuously available, but there may be interruptions due to maintenance, failures or causes beyond our control. We may modify or discontinue features, giving reasonable notice when a change is material.
You may stop using the Platform at any time. We may suspend or terminate access if you breach these Terms, if your use puts the security of the Platform or third parties at risk, or if the law requires it. Upon termination you may request an export of your data within a reasonable period, after which it will be deleted in accordance with the Privacy Policy.
The Platform is provided “as is” and “as available”. To the maximum extent permitted by law, we do not warrant that it will operate without interruption or error, or that the agents’ outputs will be accurate. To the maximum extent permitted by law, Bluhartmann will not be liable for indirect damages, lost profits, or loss of data or business, and its total liability will not exceed the amounts you paid for the service in the twelve months preceding the event giving rise to it. Nothing in these Terms limits rights that cannot be excluded by law, including consumer rights.
You agree to hold Bluhartmann harmless from third-party claims arising from the content you send, from your use of the Platform in breach of these Terms or the law, or from the lack of the necessary consents from your customers.
We may update these Terms. We will publish the current version at this address with its update date and, for material changes, give advance notice. Continuing to use the Platform after they take effect means you accept them.
These Terms are governed by the laws of Argentina. Any dispute will be submitted to the competent courts of Argentina, unless mandatory law provides otherwise.
Bluhartmann · nico.lomoro@bluhartmann.com